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2.6

I've had good experiences at Paul Mitchell in the past. However, June 30, 2016 was the exception.

The student that was assigned to me repeatedly ignored my request to wash, dry and flat iron my hair correctly. I complained to the instructor since she refused to ask for help. I also was dissappointed with customer service. Although, the instructor gave me a more skilled student to do my hair all over again.

She did a nice job. The instructor or supervisor that cashed me out tried to engage my daughter and I in small talk instead of apologizing for the big prob. with my hair situation that could have been avoided. This same supervisor should have also said I'm glad we found a student to do your hair the way u wanted.

I will not come in as a walk-in instead try to make a appointment next time.

Reason of review: Poor customer service.

Paul Mitchell Schools Pros: Some of the students.

Location: Buford, Georgia

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